Computrol Client Support - To Insure a Successful Project

COMPUTROL SUPPORT

Computrol provides ongoing support based on the project requirements and customer specific requests.

System Implementation

During the implementation of a software project, Computrol’s team provides direct support to customers. Our implementation team is comprised of specialists in the areas of installation, conversion, interfacing, testing, training and documentation. This team can provide on-site support for our customers both before and after the actual installation of the software.

Leading up to and during the actual installation, Computrol personnel assist the customer team in several key areas of the project.

Application Development Support

Computrol provides support to application developers as they use eBASEŽ to enhance existing applications or develop new e-business applications. Computrol personnel are available to assist in the use of eBASE templates, dictionary definitions and the presentation layer to create new applications, extend legacy applications to new channels or integrate existing applications.

Interface Development Support

Computrol provides any required assistance in the development of interfaces to other applications or to other delivery platforms and channels such as PC’s, Internet or interactive voice response.

Conversion Software Development

Computrol develops software to convert the current applications to the format required by the new application. The customer provides test files for Computrol to test the conversion software to assure proper conversion of existing files.

Installation Support

Computrol personnel help install, test and implement software in your environment. On-site support can be provided during the initial installation process and during the actual conversion process.

Testing Support

Computrol helps user testing teams develop test scenarios and test data to exercise all of the features of the application. Computrol has developed specialized testing software to recreate online data entry for repetition of the test cycles.

Training and Documentation

Computrol provides both technical and user application training at Computrol’s facility in St. Louis or at the client’s site. Course formats include formal presentations and hands-on training. Computrol provides standard documentation with its applications.

Annual Maintenance Services

After software is placed into production, Computrol provides ongoing maintenance support. Maintenance services are provided at an annual cost and include application updates and releases, documentation updates, problem resolution, hot-line support and regulatory updates.

Customers report problems to Computrol customer support representatives who are available during normal business hours and by pager during non-business hours.

Individual Customization

Computrol works with customers under individually negotiated arrangements to add customer specific enhancements. Additional services can be based on specific negotiations or can be provided under Computrol’s Team Support Program™.