EXCEPTION RESOLUTION SYSTEM

Computrol’s Exception Resolution System (ERS) gives you efficient and timely online control of rejects or exception items for any application. This includes an automatic tie-in to general ledger, eliminating manual accounting entries for suspense and reject items.

All of the reject information is available online.  ERS information is organized so that you can easily work with the oldest outstanding items first. You can view each item, make corrections and resubmit to the processing application or dispose of the item. ERS displays a summary of items and dollars which are still outstanding for each application and date - you can monitor reject handling for better control.

You can correct or dispose of rejects with a minimal amount of entry. Since you do not have to reenter the data, there is less room for error.

How ERS Operates

ERS Reports

Benefits of ERS

ERS information is organized to easily work with the oldest outstanding items first. Each item is reviewed, corrected and disposed of or resubmitted to the processing application. ERS displays a summary of outstanding items and dollars for each application and processing date to better monitor and control adjustments, exceptions and rejects.

How ERS Operates

When an application sends transactions to ERS, the system assigns each transaction to a debit or credit summary total. ERS creates debit and credit summary totals for each processing date to manage outstanding exception items. At the same time ERS can send entries to general ledger to add the item to a reject control account.

Each transaction enters the ERS database as a separate detail entry. The detail entry includes data to control the transaction plus any data unique to managing the item for the application. ERS displays each detail record online for you to review and enter a disposition code. The value you enter tells ERS how to process the item. To repair an exception transaction, you update the ERS detail record with one of the following disposition codes:

	Change data and resubmit to application
	Delete item based on date to expire
	Hold for further review
	Resubmit item to application without change

ERS processes each transaction based on the information in the disposition code. The disposition tells ERS to hold the item, delete the item or resubmit it to the sending application. At the same time items move out of ERS, entries are created to update general ledger. For example, ERS may send entries to debit the "reject" account and credit an "in process" account.  The system automatically updates the control totals for every resolved item.

ERS automatically deletes entries that pass the expiration date. ERS also provides a "settle all" flag to assist in reporting on entries that are not reviewed and relieved each day. While ERS does not force settlement, the flag allows reporting on summary totals not taken to zero daily.

At the end of the day, ERS creates input entries for the corrected transactions and sends them to the proper application for processing. The transactions are sent in files compatible with current batch entry.

For a graphical view of Exception Resolution System processing, see ERS Processing Chart.

Computrol can supply the interfaces necessary to submit transactions from your applications to ERS, for re-entry of repaired transactions back into your applications and for general ledger processing.

Reporting

ERS produces the reports you need to control and report exception transactions. You may add reports if desired. Standard reports monitor all items, listing detail of activity:

	New exception items submitted to ERS
	Settled transactions in the current cycle
	Items expiring in five or fewer days
	Errors in ERS transaction disposition

Benefits of ERS

The ERS system addresses the problem of managing exception and rejected monetary transactions across many applications.

	A consistent, highly controlled environment to manage and process exception items
	Online real-time balancing and control over application exception transactions
	Full audit trail and reporting over the disposition of repaired exception items
	Ability to relate exception items in an application to the appropriate general ledger
	Historical record of repaired and outstanding exception transactions
	Ability to produce an interface to general ledger for released items

More Information

For additional information regarding Computrol’s Exception Resolution System, contact Computrol.

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